Our Service Guarantee only covers existing members who become victims of identity theft through some failure in our services. But even though you are not covered by our guarantee until you are a member, we will help you hire people that will help rectify the current situation you're in. You will be charged for these services but LifeLock has the contacts to help expedite the resolution to your problem. Once you are a member, you will be protected by our exclusive $1 Million Total Service Guarantee going forward.