What a LifeLock Identity AlertTM does...

Our advanced LifeLock Identity AlertTM system provides you broader identity coverage, greater control, and early notification by email, postal mail, and/or phone whenever we detect your personal information being used to apply for many forms of credit cards, wireless services, retail credit, utilities, check orders/reorders, mortgage loans, auto loans, and non-credit related payday loans.

Our Guarantee

As a LifeLock member, if you become a victim of identity theft because of a failure in our service, we'll help fix it at our expense, up to $1,000,000. (Click here for restrictions.)

How LifeLock Works

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Yes, that really is my social security number. I put it here because I am that confident that our system works. However, you should protect your social security number and do not share it unless necessary.

Our job is to protect your good name. As a consumer, you have rights that allow you to take more control over who uses your identity and how they use it. We do the mechanics, the details if you will, to enforce those rights. And we stand behind our service with our $1,000,000 Service Guarantee. We charge $10 per month to do it.

Some of what we do, you can do yourself for free. The difference is that the only thing we think about is how to protect your Identity. Think of it this way: all of us can change our own oil, but most of us have it done by specialists. We'd like to think that what we do is more complicated than changing oil, but you get the idea.

Here's what we do:

  • LifeLock Identity Alert™ - Our advanced LifeLock Identity Alert™ system provides you broader identity coverage, greater control, and early notification of potential identity threats. We alert you by email, postal mail, and/or phone whenever we detect your personal information being used to apply for many forms of credit cards, wireless services, retail credit, utilities, check orders/reorders, mortgage loans, auto loans, and non-credit related payday loans. If the application is fraudulent, our remediation team will take action to help restore your good name.
  • eRecon™ - Using industry-leading technology our eRecon™ service scours thousands of known criminal websites for the illegal selling or trading of your personal information (including your Social Security number, credit card number, driver's license and email address, if provided). When we find a piece of your identity on one of these black market sites, we alert you and help you take steps to resolve the problem.
  • TrueAddress™ - By submitting a change of address request, identity thieves can divert your mail to steal your personal and financial information. TrueAddress™ is designed to proactively detect any new address information in address databases nationwide. Once detected, we notify you and if the address change is, we work with you to help avoid further damage, and restore accurate address information.
  • WalletLock™ - A lost or stolen wallet can mean hours of contacting police, banks, and government agencies before an identity thief uses your information to their advantage. As a LifeLock member, if your wallet goes missing, just give us a call - anytime, anywhere - and a WalletLock™ specialist will help cancel and replace the lost contents of your wallet, including your credit/debit cards, driver's license, social security card, insurance cards, checkbook - even travelers checks. (Pictures, cash, and other monies are excluded. Member is responsible for all applicable fees charged by document issuing companies to replace lost or stolen documents.)
  • Reduce Pre-Approved Credit Offers – Not only are pre-approved offers annoying, they also present an easy opportunity for thieves. That’s why we request your name be removed from pre-approved credit card offer mailing lists. This reduces the possibility of someone rifling through your mail and stealing financial information to open credit using your name.
  • Request Free Annual Credit Reports – While you can do this yourself for free, we make it convenient and order your free annual credit reports from the three major credit-reporting agencies on your behalf. These free credit reports allow you to check for discrepancies and potential credit-related problems.
  • 24-Hour Member Service – It’s good to know that no matter where you are or what time it is, LifeLock will be there. LifeLock provides anytime online access to our myLifeLock member portal and direct 24/7 access to our Member Support Representatives.
  • $1 Million Total Service Guarantee – As a LifeLock member, if you become a victim of identity theft because of a failure in our service, we’ll help fix it at our expense, up to $1,000,000. We not only assign a dedicated specialist to help you, but we will spend up to one million on lawyers, investigators, accountants, case managers – whatever it takes to help you recover your good name. Click here for details and restrictions on our $1 Million Total Service Guarantee.